Standard Delivery

Standard Delivery is available for eligible bikes and cycling products. Orders are delivered using our nominated delivery carriers to the delivery address provided at checkout.

Delivery Coverage

  1. Available to selected locations, subject to stock availability and carrier service coverage.
  2. PO Box addresses are not accepted unless specifically stated as available at checkout.
  3. Some rural, regional or remote locations may be subject to different delivery arrangements or additional charges.

Contact Information

A valid daytime contact number must be provided at checkout.

Customers acknowledge that:

  1. Delivery carriers may use the provided contact number to provide delivery updates or coordinate delivery where required.
  2. Failure to provide accurate contact information may result in delivery delays, redelivery fees, depot collection requirements or return-to-sender charges.
  3. GFL is not responsible for delays resulting from incorrect or unavailable customer contact information.

Delivery Method

Delivery will generally be made to an accessible location at the nominated delivery address, such as:

  1. The front entrance of the property;
  2. Ground-floor doorstep;
  3. Driveway or other suitable accessible delivery point; or
  4. Another safe location determined by the delivery carrier.

The final delivery point may be determined by the carrier based on property access, safety requirements and carrier delivery procedures.

Customers are responsible for moving the product from the delivery point into their property.

Access Requirements

Customers are responsible for ensuring the delivery address is reasonably accessible to the delivery carrier.

Access restrictions that may affect delivery include:

  1. Unsealed or restricted roads;
  2. Narrow or steep driveways;
  3. Gated properties or apartment complexes;
  4. Low-clearance areas;
  5. Weight-restricted roads or bridges; or
  6. Other locations that cannot be safely accessed by the carrier.

Where the carrier cannot safely access the nominated delivery address, they may:

  1. Deliver to the nearest safe and accessible location;
  2. Redirect the shipment to a nearby depot or collection point;
  3. Arrange a redelivery; or
  4. Return the shipment to the sender.

Additional charges resulting from access restrictions may be payable by the customer.

Depot Collection and Regional Areas

Certain rural, regional, remote or restricted-access locations may require collection from a freight depot or collection point.

Where depot collection is required:

  1. The carrier will advise the customer of the available collection location where possible.
  2. Customers are responsible for collecting the shipment within the timeframe specified by the carrier.
  3. Additional storage or return-to-sender fees may apply where goods are not collected within the required timeframe.
  4. GFL is not responsible for travel costs or other expenses associated with collection from a depot or collection point.

Customers who are unsure whether delivery is available to their location are encouraged to contact us before placing an order.

Delivery Limitations

Standard Delivery does not include:

  1. Delivery upstairs or above ground level;
  2. Movement of goods through the property;
  3. Placement of products into a nominated room;
  4. Product assembly;
  5. Product installation;
  6. Removal of packaging materials; or
  7. Removal of existing equipment, furniture or other goods.

Drivers may, at their discretion and subject to safety requirements and carrier policies, provide assistance beyond the standard delivery service.

Neither Global Fitness & Leisure Pty Ltd (“GFL”) nor its delivery partners guarantee that additional assistance will be available, and customers should not rely on drivers providing services beyond the standard delivery point.

Where additional assistance is voluntarily provided, it remains subject to applicable consumer law and the delivery carrier’s terms and conditions.

Authority to Leave

Where permitted by the delivery carrier, an order may be left in a safe location without obtaining a signature.

If an Authority to Leave option is selected or otherwise authorised by the customer:

  1. The customer authorises the carrier to leave the goods at a suitable location at the delivery address.
  2. The carrier will determine whether the location is considered safe and suitable.
  3. If no suitable location is available, the carrier may attempt redelivery or redirect the shipment to a depot or collection point.
  4. Additional redelivery or collection charges may apply.

Delivery Hours

Deliveries generally occur during standard carrier operating hours:

  1. Monday to Friday; and
  2. During normal business hours.

Public holidays and carrier non-service days are excluded.

Unless specifically offered by the carrier, customers cannot request:

  1. A specific delivery date;
  2. A specific delivery time;
  3. A guaranteed delivery window;
  4. Weekend delivery; or
  5. Public holiday delivery.

Depending on the carrier and delivery location, customers may receive tracking notifications, an estimated delivery date or other delivery updates.

Where the carrier offers a delivery booking or delivery window, availability is determined solely by the carrier’s delivery schedule.

Transit Times

All delivery timeframes displayed on our website, at checkout, in tracking information or in customer communications are estimates only.

Transit times:

  1. Are not guaranteed;
  2. Are provided based on information supplied by third-party delivery carriers; and
  3. May vary due to circumstances outside GFL’s reasonable control.

Factors that may impact delivery include:

  1. Weather events;
  2. Road closures;
  3. Freight network congestion;
  4. Peak trading periods;
  5. Public holidays;
  6. Industrial action;
  7. Mechanical or operational disruptions; or
  8. Other unforeseen circumstances.

Nothing in these terms excludes or limits any rights or remedies available under applicable consumer law.

Failed Delivery Attempts

Where delivery cannot be completed due to:

  1. No suitable recipient being available where one is required;
  2. No safe location being available for delivery;
  3. Restricted or unsafe property access;
  4. Customer refusal of delivery;
  5. Incorrect or incomplete delivery details; or
  6. Other circumstances preventing the carrier from safely completing delivery,

the carrier may:

  1. Arrange a redelivery;
  2. Redirect the shipment to a depot or collection point; or
  3. Return the shipment to GFL.

Additional redelivery, storage or return freight charges may apply.

Address Accuracy

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

Once an order has been dispatched:

  1. Delivery addresses may not be able to be amended.
  2. Shipments may not be able to be intercepted, recalled or redirected.
  3. Additional costs arising from incorrect delivery information may be charged to the customer.

Customers should contact GFL as soon as possible if they identify an error in their delivery information.

Risk and Delivery

Customers should inspect their order as soon as reasonably possible after delivery and notify GFL promptly of any apparent loss, damage or delivery issue.

Where goods are delivered under an authorised Authority to Leave instruction, delivery will generally be considered completed once the carrier records the shipment as delivered at the nominated delivery address or authorised safe location, subject always to the customer’s rights under applicable consumer law.

Returned Shipments

A shipment may be returned to GFL where delivery cannot be completed due to:

  1. Non-collection from a depot or collection point;
  2. Customer refusal of delivery;
  3. Repeated failed delivery attempts;
  4. Inaccessible or unsafe delivery conditions; or
  5. Incorrect or incomplete delivery information.

Where an order is returned for reasons unrelated to a product fault or an error by GFL:

  1. Original shipping charges may be non-refundable;
  2. Return freight charges may be deducted from any refund;
  3. Redelivery charges may apply if the customer requests the order to be resent;
  4. Restocking fees may apply in accordance with our Returns Policy; and
  5. Any refund will generally be processed after the returned goods have been received and inspected.

Nothing in these terms limits any rights or remedies available to customers under the Australian Consumer Law.